Why wasn't my recycling collected?
  1. If your tote is not collected on your scheduled pickup day, please revisit the tips for a successful pickup to ensure that you are correctly placing your materials at the curb. The most common issues are
         a. Incorrect spacing. Please spaces totes 1m apart from other totes and surrounding objects such as cars, telephone poles, and utility boxes.
    b. An overfilled tote. Totes cannot be collected correctly if they are overfilled or have materials placed on their lids. This is because the contents will spill when tipped, littering the street.
         c. Totes that are facing the incorrect direction. These totes can be rejected as they pose a safety concern when contents are tipped into the collection truck 
  2. The CVRD reserves the right to refuse to collect any tote that contains materials that do not belong in our curbside recycling program.
  3. Subscribe to CVRD newsflashes, or check the Cowichan Recycles app and/or the CVRD Facebook page to keep up to date on any weather-related or mechanical failures that may have resulted in the missed collection of your tote.

Show All Answers

1. Where can I get my recycling or garbage pick-up schedule?
2. Why wasn't my recycling collected?
3. What belongs in my curbside recycling tote?
4. Why can’t I put glass in my recycling tote?
5. Why can’t I put styrofoam in my recycling tote?
6. Why can’t I put plastic bags and plastic wrappers in my recycling tote?
7. Can I get a different tote?
8. Can I opt out of the program?
9. How is the curbside pick-up program funded?
10. I just moved in. How do I get my recycling and garbage collected?
11. I just built a house. How do I get included in the collection pickup?